Terms & Conditions - Privacy Policy


Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.General 
Delivery will normally be 2-3 working days from receipt of cleared funds and will be made by specialist courier (FedEx) or Royal Mail depending upon product & service selected.

Shipping charges vary depending on your location - by entering your postcode and address you will receive a price for shipping.

We do not ship outside of the UK or Ireland, please contact us for further details 

We will offer a full refund within 7 days of dispatch. 
We will not accept returns without prior agreement. 
Return postage will be at the purchasers cost. 
Returned products must be in original packaging and unused.
We will refund postage where goods are returned due manufacturing faults.
Refunds will be processed when we receive the items(s) and only if the item meets the criteria set out above.
It may take up to 5 working days for the funds to be credited back into your account.
Refunds will be made to the card used at time of purchase.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of Westfield House Distributors Ltd. The collective work includes works that are licensed to Westfield House Distributors Ltd. Copyright 2010, Westfield House Distributors Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Westfield House Distributors Ltd or purchasing Westfield House Distributors Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Westfield House Distributors Ltd or to purchase Westfield House Distributors Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Westfield House Distributors Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks & Advertising
All trademarks, service marks and trade names of Westfield House Distributors Ltd & Provence Cosmetics used in the site are trademarks or registered trademarks of Westfield House Distributors Ltd or Provence Cosmetics

Any sale or representation of Provence Cosmetics products on any other websites, including, but not restricted to, inter alia, EBay, Amazon, Gumtree  etc., is strictly prohibited. The company reserves the right to discontinue the supply of products to anyone who does not adhere to this.

Limitation of Liability
Westfield House Distributors Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Westfield House Distributors Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Westfield House Distributors Ltd product is mistakenly listed at an incorrect price, Westfield House Distributors Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Westfield House Distributors Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Westfield House Distributors Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Westfield House Distributors Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Westfield House Distributors Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Westfield House Distributors Ltd.

Your use of this site shall be governed in all respects by the laws of the United Kingdom. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Westfield House Distributors Ltd products) shall be England.

Third-Party Links
In an attempt to provide increased value to our visitors, Westfield House Distributors Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Westfield House Distributors Ltd, Westfield House Distributors Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Westfield House Distributors Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Westfield House Distributors Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).Privacy Policy
We know that you care how your information is used. We only collect and store information that we require transact your order or request and we do this in accordance with the UK data protection and privacy laws. 

1. What Personal Information Do We Collect?

Information You Provide.  We receive and store information you enter on our site. For example, when you search for or buy a product or service, or when you supply information such as your address and phone number. We do not store your credit card details or other finacial information once we have transacted your order. 2. How Do We Protect the Security of Your Information? We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.We use encryption to protect your information contained in our customer list.We use a firewall to protect against unlawful intrusion.We limit access to your information on a “need to know” basis.We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We do not store credit card details nor do we share customer details with 3rd parties.

3. Children
We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

4. Other Websites
Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).  

Your consent

By using our site, you consent to our privacy policy.

Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Westfield House Distributors Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

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